Features
Everything TapTell does — what guests see, what you see, and what it quietly does in the background.
TapTell focuses on one job: getting honest feedback out of your guests and into a dashboard you actually read. No loyalty program, no marketing blast, no coupon engine.
Below is the full tour. Use the index to jump straight to what you care about.
Who it's for
Restaurants
From fine dining to family bistros — anywhere the waiter gets "everything was great" while the kitchen knows the soup went out cold.
Typical feedback themes
- Food quality
- Service pace
- Atmosphere
Cafés & bakeries
Fast turnover, short interactions, and the classic question "was that espresso really okay?" that nobody answers honestly.
Typical feedback themes
- Queue times
- Coffee and pastries
- Peak-hour experience
Bars
Loud room, distracted staff, guests too polite to complain about the slow second round. An anonymous rating takes about a minute.
Typical feedback themes
- Drink quality
- Second-round speed
- Room atmosphere
Hotel restaurants
Where guests especially don't want to complain to staff they'll see again at breakfast. Anonymous feedback changes that overnight.
Typical feedback themes
- Breakfast
- Dinner
- Guest hospitality
Honest, anonymous feedback
Guests stay anonymous. No login, no account, no email. The QR code opens a short survey in the browser — one to five stars, and a free‑text field if they want to add something.
Because nothing identifies them, guests say what they actually think. The gap between "everything was great" at the table and what arrives in TapTell is the whole reason this works.
- No account or login for guests
- Answers in about a minute
- Optional free‑text comment
- Mobile‑first, works on any phone
QR code management
Generate as many QR codes as you need and label them for tables or areas. Download them as PDF and put them where guests see them: a sticker on the table, a small table tent, the bill folder, or a sticker on the menu.
If your POS system supports a custom receipt footer (Orderbird, Lightspeed, SumUp, Vectron, ready2order and most modern systems do), you can also print the QR directly on the receipt — but you don't have to.
Each feedback keeps the QR label, so you can see where it came from in the feedback list and detail view.
- Unlimited QR codes
- Per‑table or per‑area labels
- Print‑ready PDF export
- Optional receipt‑footer placement (POS permitting)
- Codes never expire
AI summaries & sentiment
This is a Pro feature. Reading every comment is fine for the first week. After that, patterns start to hide in the noise. TapTell analyzes categories and sentiment, then sends a short weekly summary of what changed.
You stay in control: every raw comment is still there, one click away.
- Pro: automatic sentiment per comment
- Pro: weekly summary email
- Pro: recurring theme detection
- Pro: suggested focus areas
Alerts for critical feedback
This is a Pro feature. A furious guest is most reachable in the first hour after they leave. TapTell notices one‑ and two‑star ratings and emails you immediately — so you can respond with a call, a message, or a comp before they write a public review.
Alerts are configurable in the current app by on/off switch and rating threshold.
- Pro: instant email for low ratings
- Owner email as recipient
- Configurable rating threshold
- Can be turned off in settings
Filters
Dashboards are only useful when you can ask specific questions. TapTell lets everyone filter feedback by time range and star rating. With Pro, AI category filters based on the AI analysis are added on top.
- Filter by time range
- Pro: filter by AI category
- Filter by star rating
- Open every raw comment from the list
GDPR by design
Guests don't create accounts, we don't set cookies on the rating page, and we don't collect emails. IP addresses are hashed before storage, never kept as raw addresses.
Your own dashboard data stays in the EU. Restaurants, QR codes and individual feedback entries can be removed in the app; full account deletion is available from Settings with email confirmation.
- No cookies on the guest‑facing page
- No personal data collected from guests
- IP addresses hashed at rest
- EU data hosting
- Account deletion with email confirmation
Try it in your room
Open the Web app, or choose the beta app for iOS, Android, macOS, Windows, or Linux.